Is There an Upward Career Path Within Pharma for Social Media Pioneers?

I just tweeted this bit of news: ".@Alex__Butler - 1st recipient of Pharmaguy SM Pioneer Award - leaves J&J to start online comms agency: @The_Social_Moon #hcsmeu #hcsmuk" Alex received the FIRST Pharmaguy Social Media Pioneer Award last year when he was Digital Strategy and Social Media Manager at Janssen UK (see "First Pharmaguy Social Media Pioneer Award Given to Janssen's Alex Butler"). His pioneering work was the Psoriasis 360 Facebook page (see "Markets as Conversations: Can You Have a Discussion with 'Psoriasis 360' on Facebook?").

At that time, I presented the following chart showing how readers of Pharma Marketing Blog voted for a list of nominees:





Since then, several people on the list are no longer employees of pharmaceutical companies. Aside from Alex Butler, the "dropouts" include Marc Monseau, Shwen Gwee, Len Starnes, Gary Monk, and Michael Parks.

This year, I put together a list of seven contenders for the 2nd PharmaGuy SM Pioneer Award (see"2nd Annual Pharmaguy Social Media Pioneer Award Goes to..."; vote for your favorite). This year's list is considerably SHORTER than last year's! Included on the current list are:

• Craig DeLarge, Novo Nordisk 
• Tony Jewel, AstraZeneca 
• Ray Kerins, Pfizer 
• Kevin Nalty, Janssen 
• Brad Pendergraph, Novartis 
• John Pugh, Boehringer Ingelheim 
• Dennis Urbaniak, Sanofi

I sincerely hope that I am not jinxing people by including them on my list of award nominees!

Seriously, however, are we witnessing an exodus of SM pioneers from pharma similar to the exodus of interactive pioneers back at the turn of the century? That last exodus presaged the infamous "dotcom" bust. Perhaps the current exodus presages a similar setback for the interactive industry. In any case, there now appears to be a glut of independent social media communications "agencies" out there as these people set up their own shops. Not all of them will be successful, unfortunately.

Just coincidentally I came across this article in the Philadelphia Inquirer: "Rating Pharma on the Steve Jobs Checklist," which attempts to assess if the pharma sector follows Steve Jobs' principles. The relevant section is this (I highlighted in bold text the most relevant section):

• Don't waste your time living someone else's life

Jobs' reflections on his own mortality led him to an insight reached by Jean Paul Sartre and other philosophers. Man's knowledge of his inevitable demise, something no other animal possesses, provides the spark for understanding one's purpose. Since our time on earth remains limited, none of it should be wasted on inauthentic pursuits.

Among the modern industries, a high percentage of pharma's professional workforce began their careers as a result of an individual passion and a sense that their organizations encouraged personal contributions from them. During the recent years of downsizing, however, the sense of alienation among the industry's workers has grown considerably. Critical thinking, for example, has dissipated in an atmosphere where companies encourage narrow vision, smaller steps, and timid acquiescence to innovation-killing lawyers and soul-chilling finance managers.

Could it be that SM Pioneers inside pharma are feeling "alienated" within their companies, which no longer need their "critical thinking"?

I have often heard from my colleagues who work inside pharma sentiments that support the feeling of alienation in the wake of mergers. These people have often praised my "critical thinking" on issues -- ideas that they themselves would love to espouse if only they could and also keep their jobs.

Let me end with a personal note I just received from Alex Butler:

“The time has come for me to hand the shirt [symbol of Pharmaguy SM Pioneer Award] on to a new recipient, I doesn’t seem like a year ago I was awarded the Pharmaguy award with the famous Hawaiian shirt by John. So much has happened, the landscape has changed tremendously in that short 12 months. I always believed that social media and digital technology has the capacity to revolutionise healthcare, I think we can start to see what the possibilities could be. Whether it is the ability for people to bring their data together to change a civic culture and place translational medicine on fast forward, or simply giving people a greater voice and a chance of informed partnership in the management of their health.

The new economy in pharma companies will be the passionate dedicated people who are prepared to change not just tactical implementation of ‘social platforms’, this does not make a social business. I have been very proud to work in pharma for over a decade and very proud to work for J&J. I am sure the new Pharmaguy pioneer will have the same passion and hopefully will inspire more people within pharmaceutical companies to open up the research and development, clinical trial recruitment and management right through to communications and the broader relationship pharma has with the outside world. We can also develop a new more successful marketing model. I congratulate the winner and look forward to another 12 months of social business development in pharma.”

More Pharma Social Media Pioneers Recognized

As evidenced by the first-ever pharma-hosted Twitter Chat (see "OMG! AstraZeneca Hosts Twitter Chat & World Does NOT End!"), there is still plenty of work for Pharma Social Media Pioneers to do and new pioneers to be recognized.

Last year, I awarded the coveted "Pharmaguy Social Media Pioneer Award" to Alex Butler (see "First Pharmaguy Social Media Pioneer Award Given to Janssen's Alex Butler").

I will continue to search out, find, and promote new pioneers, especially those who are actively using Twitter to engage in conversation. The chart below shows the pioneers I currently have in my database (view that database here). You can also follow selected tweets from these pioneers in the ePharma Pioneer Tweets & Posts Forum.


I have included in my list people who are employed by pharmaceutical companies (or very recently so employed) and who have over 200 Twitter followers.  If you know someone who should be included and is not, please let me know (click banner below).

UPDATE (12 July 2012): I have dropped the requirement that people have over 200 followers to be on the list -- only a few meet that criterium. Nevertheless, I want to recognize all pharma people who have personal Twitter accounts so the world can see what these people are tweeting about and thus get a more personalized view of pharmaceutical employees who can be the best "ambassadors" for their companies. You know, show the human faces behind the corporate curtains.




Use of Twitter by Pharma Company Employees

[Using the above form/survey, you can also tell me whether you agree or disagree with these statements:

Every pharmaceutical employee should be ENCOURAGED to engage and participate in online discussions to help improve their company's reputation as long as they follow guidelines.

• Every pharma company should have Twitter/Social Media GUIDELINES (rules) for their employees to follow.
• Pharma employees should ALWAYS reveal their employment status in their Twitter profiles, even if they do not tweet about their companies or products.
• More pharma companies should host their own Twitter CHATS such as the #rxsave chat hosted by Astrazeneca

Thanks for your input.]

Most of these Twitter accounts are truly personal views and are not meant to speak for the company. They usually include disclaimers such as:

"All tweets are my own and do not necessarily represent my employer's view."

"Opinions tweeted are my own; not those of my employer"

"These tweets=Me and not my company"

A few are sanctioned by the company such as Marc Monseau's @JNJComm.

NOTE: Marc also has a personal Twitter account (@MDMonseau), which is included in the database as well. To be fair, we should really compare this account to the others, which are also personal accounts (except for Rob Halper's, which is @JNJVideo). Marc is kind of a special case. From day 1, his @JNJComm tweets were very personal and mostly were free of "corporate speak" language.

It's interesting to see how some accounts have grown over time (see @Alex__Butler vs. @JNJComm in the chart below).

@TonyJewell, who was responsible for the AstraZeneca #rxsave Twitter chat (see my interview of Tony here), is a recent addition to my list. I notice that before the #rxsave chat, Tony was adding about 1 follower per day. Afterward, he is adding maybe 2 followers a day. Which goes to prove that hosting a Twitter chat can DOUBLE the rate at which you add followers! I don't think, however, that Tony will surpass Alex any time soon.

Although there was an "anomalous" spike in followers of Alex Butler in January, it wasn't as dramatic a spike that @Pfizer_news experienced back in December 2010 (see "How Did Pfizer Get So Many Twitter Followers?").

Addendum: Tweets vs. Followers

Just out of curiosity, I also plotted the number of followers vs. number of tweets for these pioneers to get the following scatterplot:

I notice right away that the top two accounts in terms of followers -- @JNJComm and @Alex__Butler (labeled "A" in the chart) -- have attracted a large number of followers but have not posted very many tweets. Their Follower to Tweet ratio is 4.7 whereas the norm is closer to 0.35 (that is, # followers = 0.35 x # of tweets). The "B" people are also somewhat off the norm. Obviously, it's not about the quantity of your tweets, but could be about the quality.

"C" (@shwen) is way out their on his own. Shwen has posted an incredible 13,280 tweets! But he has been doing this probably longer than anyone else.

Addendum: Followers vs. Following

Another factor to consider is how many people these pioneers follow. We always praise those pharma people who follow a lot of other people on Twitter. It indicates they are listening to many points of view. Here's another chart:

There's definitely a "gang of five" pioneers that stand out from the crowd in this regard:

1. @jimlefevere (Jim LeFevere)
2. @durbaniak (Dennis Urbaniak)
3. @shwen (Shwen Gwee)
4. @JNJComm (Marc Monseau)
5. @Alex__Butler (Alex Butler)

Addendum: Followers vs. Klout

Another parameter that is often used to rate Twitter accounts is the "Klout" score, which measures overall online influence. The scores range from 1 to 100 with higher scores representing a wider and stronger sphere of influence. Klout uses over 35 variables on Facebook and Twitter to measure True Reach, Amplification Probability, and Network Score. You can find anyone's Klout score by typing "http://klout.com/[twitter name]" as in http://klout.com/pharmaguy.

In the chart below, I plotted # of Followers vs. Klout to see if there was a relation between the two:

There doesn't seem to be much relation between a person's Klout score and the number of followers of that person (ie, having many followers doesn't guarantee you will have a proportionately high Klout score and vice versa).

In this case, there is a "gang of three" pharma Twitter pioneers that stand out from the crowd:

1. @shwen (Shwen Gwee)
2. @JNJComm (Marc Monseau)
3. @Alex__Butler (Alex Butler)

@brainygirlnyc (Zarya Rubin, who works for UCB as CNS Medical Science Liaison) has the highest Klout score of the group: 55

Klout says that @brainygirlnyc is an Explorer who actively engages in the social web, constantly trying out new ways to interact and network. She's exploring the ecosystem and making it work for her. Her level of activity and engagement shows that she "gets it." Klout predicts she'll be moving up.

There must be many other ways to measure the "influence" these pioneers have besides the number of followers, followings, and tweets. What I intend to do is pay closer attention to what these people are saying on Twitter and give each of them my own unique "Pharmaguy Influence" rating, the parameters of which are yet to be determined.

The Socialisation of the Internet is Bogus

"The whole web is now socialised..." said Alex Butler in a pharmaphorum interview ("Psoriasis 360: How pharma can do social media").

Alex does NOT mean that socialists have taken over the Internet, although, if you think about it ... hmmm. I digress...

"We live in a post-advertising age where messages no longer resonate without dialogue, and where information is best exchanged through community," said Butler (see "Social media doesn't really exist" and listen to this Pharma Marketing Talk podcast interview of Alex Butler: "Is 'Social Media' a Distinction Without Meaning in Today's World?"). "But although it is tempting to think that contact is now king, in fact high value dynamic content, valued by the consumer, has never been more important...there is little of value on the internet that is not socialised in some form, even if it is just the capacity to comment and share. So how as an industry can we influence the exchange of ideas and information if we are not prepared to be where our audience and communities exist?"

When all is said and done, what Alex is really saying is that commenting, sharing, and all that community stuff really is second fiddle to content. Throughout his comments to pharmaphorum, Alex refers to Facebook, Twitter, etc. as "channels" through which he reaches his audience to deliver valuable content.

Some agencies and consultants are telling their pharma clients that social media is NOT a channel -- it's a different way of interacting with people online. Frankly, I think that is bogus.

First, VERY FEW PEOPLE on the Internet -- and that includes Facebook and Twitter -- are social. I mean VERY FEW are socializing with entities like brands and corporations or even real people from companies, publications, and other corporate entities.

For example, there are about 20,000 individuals that VISIT (and presumably READ) this blog every month. Maybe 12 or so submit comments and perhaps a few dozen tweet (share) the content with their friends online. I suspect the ratios are similar at publications that receive a lot more comments and shares. That is, at least 98% of visitors to blogs, Facebook, or Twitter followers are "lurkers" -- they don't socialize, they read.

Which is just fine with me! I don't have time to socialize with 20,000 visitors to this blog and I'm sure you don't have time for that either! (Which is the #2 reason why the Internet is NOT social. Or is that part of reason #1? Whatever!)

First Pharmaguy Social Media Pioneer Award Given to Janssen's Alex Butler

I have finally gotten rid of that seriously yellow Hawaiian shirt that has symbolized the Pharmaguy Social Media Pioneer Award and my involvement with pharma's slow march into social media over the past year.  

Alex Butler (see http://bit.ly/AlexButler), Digital Strategy and Social Media Manager at Janssen UK, graciously received the "shirt off my back" at lunch yesterday during the 4th Annual Digital Pharma East conference. That's Alex, the shirt, and my disrobed self pictured on the left. Thanks to Steve Woodruff (@swoodruff) for the photo documenting this historic event.

Kudos for Alex came immediately via Twitter:

@DigitalPharma: Congrats to @Alex__Butler, winner of @pharmaguy's first ever Social Media Pioneer Award! Hope yellow's your color. #digpharm

@pixelandpills: Aaaand the shirt comes off...congrats to @Alex_Butler for his @pharmaguy Digital Pioneer Award win. We think you should frame it. #digpharm

@skoko: Well deserved! Congrats! @Alex__Butler, winner of @pharmaguy's Social Media Pioneer Award /Wish I had seen that shirt come off ;-) #digpharm

@GaryMonk: Well done mate! RT@Alex__Butler: Thnx to @pharmaguy for giving me the famous shirt 2 look after for 1 yr re: social media pioneer award....

@newstream: Congrats! @Alex__Butler, winner of @pharmaguy's Social Media Pioneer Award /Wish I had seen that shirt come off ;-) #digpharm”

As I mentioned in this Pixel & Pills video interview by the lovely Sarah Mclellanny (@sarahmclellanny), I based my choice partially on input from respondents to an online survey. About 65 people participated and the results are shown in the following chart. Each respondent was able to vote for more than one candidate; see the list of ALL the 2010 Pharmaguy Social Media Award candidates here (pdf).

NOTE: ALL candidates will receive the coveted Pharmaguy Social Media Pioneer Lapel Pin (shown on the left).

Aside form the votes and comments that I received via the survey, I also was very much impressed with a presentation Alex made in September at the DigiPharm conference in London. He talked about the launch of Janssen UK's Psoriasis 360 Facebook page (see "Markets as Conversations: Can You Have a Discussion with 'Psoriasis 360' on Facebook?").

When I handed over the Hawaiian shirt to Alex, I stated that another important factor in my decision was that Psoriasis 360 is the first consumer-oriented pharma FaceBook page to allow comments without pre-moderation. All comments are posted first and then reviewed afterward. So far, only a few comments had to be removed -- mostly because of vulgar language or mentions of product names. If a comment includes a product  name, the moderator(s) ask that the comment be resubmitted with the product name removed.

Psoriasis 360, however, may NOT be the FIRST pharma Facebook page that allowed unmoderated comments to be posted. Sanofi-Aventis' VOICES Facebook was probably the first, but only unintentionally! Listen to that story and its aftermath here: "What Sanofi-Aventis Learned from Its FaceBook Experience & What the Experts Recommend It Do Now".

Also, after I made my presentation, Joan Mikardos, Senior Director, Business Innovation, Sanofi-Aventis, reminded me that another S-A Facebook page -- "THE COALITION TO PREVENT DEEP-VEIN THROMBOSIS (DVT)" -- which was launched BEFORE Psoriasis 360, also allows unmoderated posts.

Actually, the DVT Facebook page is technically owned by "The Coalition to Prevent Deep-Vein Thrombosis (DVT)," which is "funded by sanofi-aventis U.S. LLC," as revealed on the Coalition's .org site (see http://www.preventdvt.org/). The "about" page of the site states "In February 2003, more than 60 organizations assembled at the Public Health Leadership Conference on Deep-Vein Thrombosis (DVT) in Washington, D.C. to discuss the urgent need to make DVT a major U.S. public health priority."

Technically, therefore, the DVT Facebook page is not a true S-A site, unless the Coalition is just a front for S-A and not a coalition at all.

Whatever the true provenance of the DVT Facebook page -- a topic I may blog about at some other time -- my award was not a contest to determine who did what first. It is more about people such as S-A's Dennis Urbaniak, who is a bona fide social media pioneer and who received recognition as such in my award "unceremony."

Pay It Forward!
What will happen now? Will another pharma social media pioneer receive another Hawaiian shirt next year?

There WILL be another award, but NOT another shirt. As Alex said in his Pixels & Pills interview, he is now the custodian of the Hawaiian shirt, which he will pass on to the next deserving pioneer a year from now. Just like the Masters green jacket! Meanwhile, keep those nominations coming by taking my survey here.

Proper Care and Handling of the Shirt
Alex and any future Pharmaguy Social Media Pioneer custodians of the Hawaiian shirt award have an obligation to maintain the shirt in its original condition. Here are a few proper care suggestions:

1. Wear the shirt with pride on special occasions such as when attending industry conferences, in-house meetings with your managers, etc. However, avoid wearing the shirt to dinner parties or sporting events where it may suffer irreparable staining or ripping!
2. Do NOT machine wash the shirt! Dry cleaning is recommended.
3. You may mount the shirt for display on your office wall, but do not use any mounting technique that will permanently harm the shirt. To protect it while on display, it is best to frame it behind UV-protective glass.
4. Do NOT allow anyone else to wear the shirt! Not even your significant other who you may wish to appear more sexy "when the time is right."

Markets as Conversations: Can You Have a Discussion with "Psoriasis 360" on Facebook?

Alex Butler, Digital Strategy and Social Media Manager at Janssen and candidate for the Pharmaguy Social Media Pioneer Award, just informed me by email that he and his team have launched the Psoriasis 360 Facebook page, which is part of a larger disease-awareness campaign.

Alex wrote:

"The Psoriasis 360 campaign has been developed by Janssen as part of an ongoing commitment to improving the lives of patients through the provision of useful and relevant information about psoriasis. We know that people who live with psoriasis don’t always get the help and support they need to manage their condition. Many people are not aware how severe their psoriasis is, the impact that this has on their life and how to speak to their doctor about managing the condition.

"This information forms the core of the content on the psoriasis 360 website. We would like people to join our community on Facebook and share their experiences with ourselves and others. They can also connect with us and follow the latest psoriasis and 360 community news on twitter. Shortly there will also be a YouTube channel that has been set up with the primary goal of YouTube itself in mind-letting people touched by the condition broadcast themselves and share their stories with others, helping people to live better with psoriasis.

"We believe strongly that people should be able to share their views in an open a manner as possible for a regulated industry and the commenting policy reflects this attitude."

I think this pharma social media site is the first to publish ALL comments BEFORE they are reviewed. Janssen, however, reserves the right to remove any comments "if they directly talk about medication or could be offensive to people."

It also appears that Janssen will allow links to third-party videos and other information: "Janssen are (sic) not responsible for third-party materials appearing on the Psoriasis 360, including but not limited to linked third-party videos, linked third-party sites, and third-party advertisements," says the comment policy. "Janssen does not control or endorse this third-party content and makes no representations regarding its accuracy."

Of course, this leaves the door open for Janssen and/or their agency partners to post all kinds of links to information that Janssen MAY endorse and be responsible for under other circumstances.

But let's not put the cart before the horse and start criticizing this policy before we see more "conversations" on the site.

Speaking of "conversations," I will be interviewing Doc Searls, one of the authors of the Cluetrain Manifesto, about the relevance of the Manifesto for the pharmaceutical industry in today's social media world.

According to the ClueTrain Manifesto "A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies."

The first 6 theses of the Manifesto state:

1. Markets are conversations.
2. Markets consist of human beings, not demographic sectors.
3. Conversations among human beings sound human. They are conducted in a human voice.
4. Whether delivering information, opinions, perspectives, dissenting arguments or humorous asides, the human voice is typically open, natural, uncontrived.
5. People recognize each other as such from the sound of this voice.
6. The Internet is enabling conversations among human beings that were simply not possible in the era of mass media.

I'm most interested, however, in latter theses that are relevant to the growing list of pharmaceutical Facebook pages; namely "The ideal, according to the manifesto," as reported in wikipedia, "is for the networked marketplace to be connected to the networked intranet so that full communication can exist between those within the marketplace and those within the company itself (thesis 53.) Achieving this level of communication is hindered by the imposition of ‘command and control’ structures (thesis 54-58) but, ultimately, organizations will need to allow this level of communication to exist as the new marketplace will no longer respond to the mass-media ‘voice’ of the organization (theses 59-71)."

What I notice on the "Psoriasis 360" FB Wall as well as other pharma FB Walls is that often the response to comments come from unidentified, branded accounts that may or may not be real "human beings." On Psoriasis 360, the responses come from "Psoriasis 360." It's a closed loop that does not bring me to any real human being.

Therefore, I made this post today to the Psoriasis 360 FB Wall:

"Good luck on your new FB page. A piece of advice I'd like to see implemented is for the Janssen people who are responsible for this FB page AND for the ppl who are part of the psoriasis team at Janssen to perhaps identify themselves and/or post their photos to the site. I know this is sometimes a problem because of pri...vacy issues, but eventually the general public would like to know who they are talking to. Having replies come from REAL identifiable ppl may help generate discussion better than having replies come from 'Psoriasis 360.' What do you think?"

Until pharma can break down the "command and control" structure within its marketing organization and allow voices from real people within the organization to respond to consumers, it will never achieve the vision of the ClueTrain Manifesto.

---

The Relevance of the Cluetrain Manifesto in a Social Media WorldWhat's Still Not "Conversational" in Today's Markets?


A conversation with Doc Searls, Senior Editor of Linux Journal and co-author of The Cluetrain Manifesto, about the relevance of the Manifesto for the pharmaceutical industry in today's social media world. Doc will preview the keynote presentation he plans to make at the upcoming Digital Pharma East conference. (See guest bio.)



Airs LIVE on: Thursday, October 7, 2010 * 2 PM Eastern USA

Go to this Pharma Marketing Talk Segment Page to listen to the LIVE show via streaming audio on the Web or to listen to the podcast archive afterward.

Alex Butler's Signature Says It All -- Well, Almost All.

I am getting excited about presenting at the upcoming DigiPharm Europe 2010 conference in London at the end of September mostly because I will be meeting several pharma people who are doing digital marketing in Europe! One of these people is Alex Butler who is Digital Strategy and Social Media Manager at Janssen-Cilag.

You can tell that Alex is immersed in communication and social media just be looking at his email signature, which I reproduce below (without revealing his personal phone and email address):

I need to update my sig file to look more like this!

I first learned about Alex when I asked people to nominate candidates for the Pharmaguy Social Media Award (learn more about that here).

Alex's signature says it all, or ALMOST all. There is a lot more to learn about Alex and what he is doing over there in the UK! To learn more about Alex and the other speakers at the DigiPharm Europe 2010 conference, I invited them to participate in my Pharma Marketing BlogTalkRadio show on September 8, 2010. See "DigiPharm's EU ePharma Pioneers: Doing More with Less" for more information about listening to and participating in that show.

My presentation, entitled "New Rules for New Media: A Funny Think Happened While Waiting for FDA Guidance", will be on Thursday, September 30 (see here).

My newsletter -- Pharma Marketing News -- is a Media Partner for this conference.